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Terms an Conditions

Terms and Conditions of Sale:

Wood Carve & Cut Creations (WCCC)

Please note: Login detail is different than that of the community site. WCCC Online Shop is a secure server. Please register for online shopping.

Detailed Description of Good and/or Services

Wood Carve & Cut Creations is a unique startup company. Currently, there is not a company that we are aware of, that is able to provide what WCCC is doing. After years of research and development, WCCC is a new generation of displaying a memorable photo. WCCC takes a high definition photo and through various digital processes, carve it in 3D onto wood.

Ordering Online is Easy

Delivery information and time

We make use of delivery services via trusted third-party courier services (The Courier Guy) to anywhere in the world. Each parcel is packed with care and insured. We’ll need your daytime address for door-to-door delivery and, once sent, provide you with the tracking number for the parcel. Delivery time: between 25 and 30 days.

Warrantees & Refund Policy

Due to the nature of our business and products we sell we do not give any refunds
and there for it is the customer’s responsibility to upload the correct image to carve. If you uploaded the wrong image or picture, you have 48 hours to email info@woodcarvecutcreations with all your details and the correct image (picture) so that we can process the order.

Customer Privacy Policy

Wood Carve & Cut Creations shall take all reasonable steps to protect the personal information of users. For the purpose of the clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.policy.org.za/html/govdocs/legislation/2000/act2.pdf

Payment Options Accepted

Payment may be made via Visa, Master Card and Maestro cards or by bank transfer into the WCCC back account, the details of which will be provided on request. We accept no American Express or Diners Club cards for now and will be available in the near future.

Customer details separate from card details

Customer details will be stored by WCCC separately from card details which are entered by the client on Paygate secure site. For more detail on Paygate refer to www.paygate.co.za

Responsibility

Wood Carve & Cut Creations takes responsibility for all aspects to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Contact details

Telephonic Support: +2771 491 4514 or +2772 986 6983

Email Support: info@woodcarvecutcreations.com

Physical address: 814 Orkney Street, Faerie Glen, Gauteng, South Africa

Office Hours

We are closed on Easter Weekend and between Christmas and New Year.